What is the return period?

You can return a product within 14 days after receiving it from our supplier.

How long does it take to get my money back?

Upon receipt, confirmation and confirmation that the products have not been opened, a refund (depending on the product's status) will be issued via the original payment method. All customers must contact us after returning the package and provide us with tracking information so that we can process the refund.

Note: Most financial institutions spend an average of 3-5 business days processing the repayment.

Why are beauty and health products not offered?

Beauty and health products are considered hygiene products. We take hygiene and general safety seriously and do not allow the return of beauty and health products to protect all our customers. We are not alone in this. Other suppliers of beauty and health products do not allow returns for the same reason.

How long does the shipping take?

We ship between 7 and 14 business days. If you have not received anything within three days of receipt, send us a message.

Is my tracking link not working?

You can track your tracking via our to track your order.

Do I have to pay shipping costs?

Yes, all customers bear their own shipping costs. We recommend that you send your returns with a tracking option as we are not responsible for lost returns.

Can I refund my product without contacting them?

You must contact us before sending your return, as the return address may differ from the address from which your order was originally sent. Products sold are non-refundable.

How can I contact you?

You can contact us by e-mail at ali@swiftnine.com or by filling out the form below. JADANS works around the clock, seven days a week. We always guarantee an answer within 24 hours and are happy to help you!

My order is damaged, what should I do?

To get the fastest solution, attach a picture showing the damaged part of the item. The best pictures are on a flat surface where you can clearly see the mark and the defect. We will use this information to help you with your order and to avoid errors in the future.

What are the shipping costs?

We offer FREE shipping!